Ageas UK
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Ageas/esure – Empty Promises, No Resolution After Two Months
My insurance claim with esure (owned by Ageas) started on 3rd July 2025 when my car was stolen and recovered the same day. From the very beginning, I provided every document and answered every request promptly. I was promised a final decision by 5th September 2025 – yet here we are, well over two months later, with still no resolution. Communication has been awful: barely anyone responds, and when they do it’s vague and unhelpful. What makes it worse is esure’s behaviour on Trustpilot. They reply with polite “please email us” messages to make it look like they’re helping. I’ve done this multiple times, sent everything asked for, and still nothing has been resolved. If you really want to help, look at the actual claim number (5000184152). Ageas/esure are quick to take your money, but the real problems begin when you actually need your insurance. Left completely in the dark for months, broken promises, and no resolution – shocking service from a major insurance group.