JR Cigars
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Unauthorized charges on account/ shipping to unverified names
Had issues with name verification as this was a gift for my grandfather. Was told that he would have to upload his ID which posed an issue since he does not have a smart phone or access to a computer. A representative helped me over the phone and said that we could put the order in my name and still send to his address. She said she would cancel the original order I placed online and make the changes over the phone. Both "orders" were sent out one with my name and the other with the my grandmoms name on it which was "unverified". Called again for them to make it right since I was had over $150 worth of cigars taken out of my account. The representative not very helpful and said they could mail him a return slip to return the second box. So frustrated with the poor customer service, lack of ownership on their part for THEIR mistake! Still haven't received the return slip its been about a week and a half. Not sure how they sent out the one order when the name was never verified. Super fishy business practices if they aren't verifying and then charging my account twice for a second order I did not want. They are wasting my time making me keep calling in and having my grandfather take care of a return. So much for getting him a nice gift way more trouble than its worth. Will not be using this company again