Intrepid Travel
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Intrepid is not respecting the booking conditions
I have always had positive experiences with Intrepid before Covid. The recent journeys have been lower in value for sure. Worst one is now. I need to amend the dates of my upcoming trip and Intrepid applies a 400 eur cancellation fee - instead of a change fee. Customer service is slow in response and it is impossible to escalate the complaint. Booking conditions are not properly written as they mention cancellations and change differently. I would advise not to travel with Intrepid and this is my last trip. I tried to amend the Booking more than 30 days before departure but was asked still to pay a cancellation fee of 400 eur which is crazy and even the reply below is not the same customer care actually confirms to customers.