Donald Russell
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A long time customer of Donald Russell…
A long time customer of Donald Russell (DR) and I really like their food. But I will never place an order with them again. DR use DHL as their courier to deliver to our home in Berkshire. DHL often advise on a 2-3 hour delivery slot, though sometimes the box is just left at the door so you have to keep an eye out. But yesterday DHL gave me a 10 hour delivery slot starting at 10am and ending at 8pm. I watched on the app as the driver made his way through 150 deliveries (I was number 143). By the time delivery 91 was reached the app stopped working. I assume so did the driver. When I complained at 8.10pm that I no longer wanted a delivery of frozen food that has been inside a hot smelly DHL lorry all day (maybe longer), I received a message from DHL at 8.33pm saying they tried to deliver my order but they could not get access to my home. This is a complete lie, as my ring doorbell could verify. I did use bad language because this disgusting company pushed me to my limits with their lies and BS. DR couldn't care less - just spouting a load of scottish sorry nonsense. DHL certainly couldn't care less and I am sure their drivers all took a piece of my order home with them. Don't give money to either of these companies - they don't care and they don't deserve it. And their response is a Scottish Folk Tale - the resolution was a refund that will take 3 days to be back on my debit card, whilst I waited 5 days for an order never to be received. Go back to sleep.