Hilton Hotels
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Tru by Hilton charged for room not provided
Made a reservation with the Tru by Hilton in Lawrence, Kansas through the Hilton Honors app. The reservation was confirmed, and my credit card was charged. Upon arriving to check in, the desk clerk told me they had no rooms. I asked that the room charge be refunded, and the desk clerk said she could do nothing about it. Though this is a Hilton property, she referred to Hilton Honors as a third party and said I would have to pursue reimbursement from them. I called Hilton Honors Customer Care who disputed the desk clerk's claim that they were a third party. The Customer Care representative tried to contact the hotel, but no one would answer the phone. The credit card charge has still not been reversed, and no one in Hilton Worldwide Holdings Inc. has taken ownership of the issue, so I've turned the dispute over to my credit card company.