Sevde

Mar 28, 2025

Money trap, no communication

My virtual appointment was canceled after it started -- *without a refund*. I logged in at session time, was asked to pay, completed the payment, and minutes later, the provider wrote about canceling. I asked for a refund and she said they'd refund it. They never did. I contacted LifeStance Health about the cancelation and a refund. They never replied. No communication whatsoever and they charged my insurance and card. In my experience, it was a money trap and I had to dispute with my bank to receive my refund. I wouldn't recommend them to anyone.