PSECU - The largest credit union in Pennsylvania
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Do not use Pa Credit Union
Do not use Pa. credit Union as they only make excuses and do not care about their customers. To make a long story short, I use a service that allows me to make two payments a month to the credit union for my car loan. This service which was recommended by the car dealership as supposedly they work side by side together with the credit union. Knock on wood, I have yet to miss a payment in 4.5 years and actually ahead of the game by 5 months. The company that send the credit union my monthly amount apparently stopped a payment on the check they send on my behalf. Now, the full amount was out of my account on the 27th of the month. This was a concern to me. I called the credit union and the company (Ethos) to explain my concern and why I was upset. Before the credit union even looked into the matter or called Ethos to see what was going on, they immediately sent me a receipt stating I owe them money for a stopped check. Remember, I do not pay with checks, it comes out of my bank account twice a month.( By the way paying twice a month will soar your credit score...just an fyi.) It was only 15 dollars but after speaking to a rep and I'm assuming a supervisor from the credit union, I realized they were not going to apologize as they felt they did nothing wrong. What you did wrong was send me a receipt saying I owe you 15 dollars. Now the Ethos company did pay the stop payment fee of 15 dollars. They were so UNPROFESSIONAL about the whole thing, never once addressing my concern just repeatedly stating it wasn't their problem, their fault, nothing. Shame on them. Credit Unions are usually great banks in all, but stay away from them. They only want your money and they don't care about their customers. It was so obvious! Next report, the BBB