Budget Car Rental Ireland
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Poor car stock, sarcastic comments and overall a poor experience.
Initially ordered my car through booking.com as a Toyota Corolla hybrid. When I arrived at the desk to collect the car, we went through all the paperwork and such and then they handed me a key for an Opel Corsa. I was not once notified prior to pick up that the car I selected was unavailable. Zero communication. I asked if this was a hybrid and they said no. I then asked for a hybrid car and the older gentlemen with glasses starts ranting about how "We don't have these cars in stock, I keep telling these third parties we don't have these cars in stock but they keep listing them, it's their fault". I did a bit of digging and actually it's budget.ies fault, you have a problem with your stocking system that these third parties pull the stock report from, so, well done on trying to incorrectly shift the blame. I then asked for the next best available hybrid and he said "The only hybrids we have are automatics and you're not getting one because they're more expensive". I should have been provided a hybrid regardless. In the end I was fed up and just took the keys for the Opel and I arrived to the most banged up piece of metal in the carpark. I then went back to the desk to ask for a different car as the one provided was an absolute state. The reason why you're getting an additional star is because the gentlemen didn't argue (he knew it was a piece of tat) and worked on replacing it straight away. However, he then decided to make the comment "If we had to repair our cars then we'd have none on the roads now, would we?". That was just an utterly idiotic remark to add fuel to an already incredibly frustrating interaction. I was then provided with a new Dacia Sandero and had further sarcastic comments like "This one has only done 5k, is that new enough for you?". Again, it was completely unneeded. Finally, that Dacia Sandero was the most gutless bag of sand I've ever driven. It was incredibly difficult driving it round the gaps of dunloe. It had absolutely zero technology inside it (which I specifically ordered a hybrid as I knew it would have all the carplay, parking sensors, etc). I'm glad you saved a few quid by giving people the bottom of the barrel budget cars instead of honouring it with another hybrid. I was not the only one at the counter with this issue and the staff couldn't have cared less. Ticket ID is 515776 before someone responds saying "Sorry, email us".