Travelocity
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Travelocity does not help its customers
Booked a hotel in Santorini and paid in advance. The hotel was on the "caldera" side of the island and had to climb steep hills to get to the hotel. To get to our room we had to climb another 4.5 steep flights. Being senior citizens we could not do this climb multiple times a day. Their web site should have indicated that the hotel may not be appropriate for physically challenged, senior citizens, or wheelchair bound customers. We paid in advance and the hotel and Travelocity would not refund anything. We had to pay for 2 hotels. Being on fixed incomes this was a tremendous hardship. DO NOT BOOK THRU TRAVELOCITY, EXPEDIA, HOTELS.COM, HOTWIRE, TRIVAGO, ORBITZ OR CHEAP TICKETS in that they are all the SAME company. Use their search facilities but DO NOT BOOK thru them. Go direct. They do not offer any real savings.