Southwest Airlines
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This staff member was outstanding
Last Friday, a friend and I sought to change our return flight to Baltimore the following Monday, due to an anticipated snow storm. We were still in Baltimore when we tried to make the change, so we asked a staff member for help. That staff member turned out to be a woman named Imani (#131603) and she was absolutely fantastic: understanding, efficient, kind, and effective. The outcome was also perfect: We made it back without a hassle, safe and dry, and we didn't experience any of the weather delays that the storm caused the next day. We are so grateful to Imani. She was great!