JUCY Rentals
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Simply because of the cost
The reason for the 3 star is simply because of the rental price they can provide. Other than that, this was what I faced: 1. My pin number to open the box for keys was sent to me during my flight upon arrival (after hours). Having arrived on site I had no Internet connectivity. Had no idea what the pin was, stranded for almost 2 hours with my wife and kid. Called using an international number, only to be placed on hold for indefinite time. Then there was a call back almost 30~40 mins later. Not a good experience. All my documents were complete days before my flight. 2. Will be renting again just a week after returning the car, dropped off the car at the office, made payment for my next rent: i. I did not get a receipt, no documents whatsoever for my next rent. ii. I have to re submit the entire document process again, online. This could have been done at the office. SOPs need to be customer centric.