Princess Cruises
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Terrible Customer Service
I had a land portion of the cruise cancelled due to political unrest. It happens but Princess told me to contact princess ez air and make the flight changes. Iwas on hold for hours and transfered to many different people poor service and non us customer service that just transfers and then hangs up or disconnected. Finally got reservation for flights to find they were not paid for by EZ air and the airline cancelled them. Today I have been on the phone for over 6 hours, no one picks up phone, if they do they give you an excuse and when you ask for a supervisor they put you on forever hold and then you get disconnected. Absolutely the worst service I have ever dealt with. I will never travel with this company again. I wish I had seen these reviews before booking