Freight Rate Central
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Worst experience ever
Worst experience ever! Last September I had engaged FRC to move my household goods from the Atlanta area to somewhere near Chicago. I specifically mentioned verbally and in writing when placing the order that I needed the goods to be delivered a few days after the freight container reached Chicago as I wouldn't have possession of my new home until then. The person I interacted with assured me the container would be stored at a secure location until I was ready to receive them. Not only did they not put that into the contract, the truck itself never arrived, leaving me completely stranded and scurrying to find a new transporter at the last minute at exorbitant rates. In retrospect, that actually was a good thing as there wouldn't have been anyone to receive the goods since they had not put the delayed delivery requirement into the contract. They also made me buy huge quantities of blankets and ratchet straps to secure and protect my goods during transport. Plus I had to request friends to build a wooden ramp for loading the goods since their container didn't come with one. They had assured me the ramp available for rent at Home Depot would be sufficient for the purpose but I later discovered it was woefully inadequate. Although they refunded my booking amount, I had to unnecessarily spend $1200 to provision all materials, have the ramp built and pay for labor. This on top of the mental agony my family and I had to go through because of their mismanagement. I requested them and waited for a long time for them to make me whole with the money I wasted but they never bothered to respond.