Moose Mobile
Read all reviews for Moose Mobile →
Ongoing network issues and terrible customer service
Stay away from moose mobile, they use parts of the Optus network and are unable to resolve any issue should one arise. I had intermittent issues for 8 months when receiving and making phone calls. I stay in metro area and I had this issue in Sydney, Adelaide and Melbourne. Error for other user was "user not registered on network". Moose were unable to resolve this and I have now cancelled my contract due to poor customer service and lack of information from their end. They "fixed" the issue by raising it with Optus, but were unable to tell me what was changed and unable to investigate the unregistered issue. Speculative but they must have been saving money by not having me registered on the Optus network properly and did not offer any refund or even an explanation or apology for the issues caused by their cheap workarounds. I was not to know when these issues happened as I received no notification on my end, the amount of vital calls I have missed has caused significant distress. They used to have good customer service but something has changed in the past year, customer service centre has possibly been outsourced? Save yourself the hassle and get a proper contract elsewhere.