Anglian Water
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Frightening Letters and Poor Service
We have received several correspondence by mail from Anglian Water telling us that we have a leak and that it’s equivalent to 1 litre every hour. This is a significant amount yet we have been through the whole house, removed bath panels, checked toilets and the loft and cannot find a leak, there is no signs of water stains on our ceilings or anything, we even had our plumber out and he confirmed that there was no internal visible leak. After contacting Anglian water by phone they told us that their system registered the letter by saying it was a small leak and that I must be wrong with what it said. I even read out their letter but they still accused me wrong. I then asked for a manager which took several attempts, eventually after speaking to a manager she agreed that letters sent out to customers do not match statements on their system and confirmed that this is an issue. I raised a complaint by email and confirmation was received saying that they would investigate and a response would be forth coming no later than 24th of May. To date no response has been received to my complaint and I have given them until Friday 7th June to reply afterwhich the matter will be raised with Ofwat. These companies are quick to take our money and yet provide such poor services, shame their customers are not treated in the same way as their shareholders What gives them the right to send out frightening letters saying they have a leak yet their system states something totally different