Silversea Cruises
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Beware a Silversea Cruise because if…
Beware a Silversea Cruise because if anything goes wrong their customer service is truly appalling. We disembarked our ship in Seward, Alaska and Silversea wrongly sent our luggage to a Convention Centre in downtown Anchorage rather than directly to the airport. They take no responsibility for this as according to them we had not booked "door to door" so they did not have our flight times. Why didn't someone ask us? Then the luggage got lost. We were told by Silversea to buy some clothes to see out the remaining two days of our trip and they would refund us. All we had was what we were wearing. We acted in good faith on this and spent time out of our holiday purchasing a few basic items to see out our holiday. On contacting Silversea we have been told that they will not refund the money as we should not have been told to buy anything. We should claim on our travel insurance (with all the hassle that entails). As a gesture of goodwill we have been offered £500 cruise credit against a future cruise. Do they honestly think we would pay out thousands of pounds on another cruise with £500 off when this is how they treat their customers? Once you have paid your money and are off the ship they just don't care. Truly shocking for a company that states that their customers are their number one priority!