Beatrice Hutchison

Beatrice Hutchison

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Beatrice Hutchison

LY

Lyca Mobile UK

View company profile →

1 out of 5 stars

AVOID AT ALL POSSIBLE COSTS

AVOID LYCAMOBILE. I used the sim for a 2 week period in December, and they have been charging me every month since then without my consent. I noticed immediately that I was being charged and have been contacting them to cancel it for months but their customer service team is being incredibly obstructive and not allowing me to cancel, or giving me a refund for the months they have been charging me without my consent. They take weeks to respond via email and it's impossible to reach them on the phone. After giving them every detail they could possibly need, they're telling me the only way to cancel is to download an app which is impossible to download from any country outside the UK. The signal was also bad while I was using the SIM. Do not use!!! Worst customer service experience I have ever had and I am still stuck paying this monthly charge after months of trying to contact them and cancel.