Lumo Energy
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I have had nothing but trouble with…
I have had nothing but trouble with this company since joining them June 2019. They were working out my bills incorrectly every month and every month I had to contact them to correct it, they are also only available via email which is a nightmare. I eventually got to May 2020 and thankfully have moved to EDF however.... we are now in September 2020 Lumo have still not issued my final bill and every time I email they say it’s because they don’t have the final meter readings from EDF. I have contacted EDF they supplied them 2 months ago and told me if they are saying they don’t have them all they have to do is ask for them again through Industrial Flow. Again I went back to Lumo only to be told they don’t have my final meter reading and nothing to say they are asking for them again, even though I told them what they needed to do. No acknowledgment about Industrial Flow. I would like to mention at this point, I am fully aware during my switch over we have been going through a Pandemic which is why up to September 2020 I have been very patient about the delays but they clearly have no idea what they are doing and should not be trading.