Travelocity
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Worst traveling experience EVER!!
Worst traveling experience EVER!!! Never am I booking with Travelocity again. They ruined my vacation, I booked a round trip to Washington for March in December. We flew to Washington with Alaska and everything was great. However on our return I wasn’t able to check in following the Travelocity link. I decided to call the airline which was American Airlines. They informed me they had no flight scheduled for me and my family. They said they had cancelled the return flight in December a few days after I booked and turned my round trip into a one way from Texas to Washington. At this point I was at the airport with my husband, Mother and my three small children 5,3 and 6 months. Up since 6 am, we traveled 3 hours to catch this flight that apparently didn’t exist anymore. American Airlines told us that they had notified Travelocity in Dec. and they should have told me.Travelocity NEVER told us, I called and they verified they never sent the cancelled email and blamed it on a system glitch. They said sorry and gave me a $100 coupon for future bookings 🤦🏻♀️. Was left stranded with my kids in Washington. American Airlines put us on a flight to Austin Tx. Out of courtesy but we needed to go to San Antonio because our SUV was at the S.A airport. We had to get a taxi in the middle of the night in Austin, rent a room, then had a family member drive 5 hours in the middle of the night to pick up our suv in S.A and bring it to Austin because there was no car rentals available. All this stress could have been avoided if Travelocity would have informed me with time so I could have have arrangements ahead of time. I literally had chest pains from the anxiety of hearing my kids cry because they were tired and hungry.