Anglian Water
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Appalling Customer Service.
Persuaded to have water meter fitted in March 2022. Told it would be fitted within three weeks. Eight months later, having heard nothing, I receive an email saying my new direct debit has been set up and a text asking me to review the recent work done at my house. I knew nothing about any of this. Phoned Anglian Water to be told that a meter had been fitted a few days earlier. I was not given any notice nor told it had been fitted. On phone for over an hour being passed to three different people who were not able to give me any explanation. Received call the next day but person had been given no information so I had to explain everything again for the fourth time. Received two calls three days later to be told by different people that I would receive a call by 23 November latest to discuss future payments etc but heard nothing from anyone. Sent email raising formal complaint - awaiting reply. Appalling service received from both metering and customer service departments.