Oodle Car Finance
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Delays, no resolution, and trying to trick me out of my consumer rights.
I bought a car through Oodle finance in April 2025. It developed a serious transmission fault within days and has been undrivable ever since. I reported the issue immediately, paid for my own diagnostic, and gave both the dealer and Oodle every opportunity to resolve it. The car was eventually collected and taken to Wales, but over seven weeks since the car company knew the car was undrivable, and five weeks since I contacted Oodle, I still don’t know if it’s being repaired or rejected — or when, or even if, I’ll get it back. I’ve had polite words and verbal sympathy on the phone, but behind the scenes there seems to be no urgency, accountability, or compassion. Oodle have seemed more focused on quoting legal timeframes than actually chasing the dealer or resolving the problem. Meanwhile, I’ve been left without a car a month and a half, trying to work, look after a poorly child, and support my elderly mother, with no support and no end in sight. I was also told I may have been tricked into “signed away my right” to have the car returned, despite being extremely clear that I expect the car to be returned to me as my consumer rights. I was given just 10 minutes’ notice before collection, told that this is the only way the issue would be resolved, no written explanation, and no time to consider what I was being asked to sign. If that’s now being used to avoid returning the car, it feels like at best a deliberate attempt to delay and deflect rather than resolve, and at worse it is illegal. I cannot explain how upsetting this has been. I am completely lost without a vehicle. I still have nothing to show for the last month and a half of chasing but anxiety and more waiting. I’m now preparing to take this to the Financial Ombudsman and legal action under Section 75 if it’s not resolved immediately. I would still prefer Oodle to take responsibility and do the right thing — but this has been deeply unfair and exhausting.