LOT Polish Airlines
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If You Have One Chance to Choose Another Airline, Do It!
If You Have One Chance to Choose Another Airline, Do It! Our recent experience flying with LOT Airlines from Vilnius to Miami via Warsaw was beyond disappointing. What was supposed to be a smooth and well-planned journey turned into a frustrating and stressful ordeal due to the airline’s mismanagement and complete lack of customer care. We booked three seats—two for my husband, one for myself, an additional seat added to ensure a comfortable journey for us and our pet. Everything seemed fine during online check-in for the first leg of our flight. However, at the airport, LOT’s staff only issued us two boarding passes and assured us that the third seat was reserved. When we boarded the plane in Warsaw, we were shocked to find that the seat we had paid for was given to another passenger. LOT’s mistake not only caused us significant discomfort but also resulted in our booking being falsely marked as a "no-show." The most frustrating part wasn’t just the mistake—it was how LOT handled it. Despite having clear proof of payment and check-in, we received no meaningful support or apology. To make matters worse, the cabin crew, while technically following procedures, lacked the most basic empathy or communication skills. No one acknowledged our distress, offered any kind of solution, or even apologized. Imagine being on a long-haul flight, having paid extra for comfort, and being completely ignored when that service was not provided. LOT Airlines may offer pet-friendly travel, but our experience proves that when things go wrong, they do not take responsibility. If you have an option to fly with another airline, take it—you’ll save yourself a lot of stress and disappointment.