Green Chef US
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Needs to do so much better
Food is innovative - one star Lots of choice for all dietary types - one star. But.. it’s expensive without the free box / initial sign up discount. The portions are small. Ok for someone watching their weight, but probably not enough for an average man. My first box - meal one. Key ingredient missing. I rang and was given £2 credit off a full box (which is £43.49 for 3 small meals including delivery - I’m unlikely to WANT to purchase a box once the initial discounts expire!) I complained and was given another £5. First box - second meal - 3 ingredients missing. They offered me £2, but again increased it after I complained. My actual page says that my discounts (note the plural word there) are 40% + free shipping - not true- so beware. That was for the first box only. But they charged me an extra £2.99 for premium shipping (apparently I had selected a time window rather than all day). This charge is not clear, not mentioned anywhere, unless you go looking for your bill which is difficult to find. I asked who regulated them. The call handler (based abroad) told me they were not at liberty to discuss that with me. There are so many things amiss with this company. It’s just not value for money or good service. Very disappointing