The Travel House
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I had some issues with booking online…
I had some issues with booking online due to a second last name and the platform was not working. When I called to enquire about this they told me they have to book it over the phone but they see a different price in their systems. That was quite dissatisfying of the platform, but after several discussions with Stella she helped me to get a discount and get the same price as I saw online. While I was satisfied with Stella’s service and her resolution until the end, the platform can improve the bug with the first/last name because there are more people with two last names.