Elior Uk
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This used to be a great service with…
This used to be a great service with great staff. Now, what are you going to do about the disgraceful situation at Nightingale Lodge in Romsey? When are you going to act responsibly and when are you going to even start to resolve the problems? After three months, we still know nothing. We have no permanent chef, sometimes no chef at all, one inadequate server, revolting penny-pinching food, with which even a very good chef would struggle to make palatable. There is a chef who would be happy to take on a full-time position but you can't decide on an acceptable pay rate, nor have you even started to advertise the vacancy yet, as is legally required... after three months? The staff member who came yesterday was completely incompetent. She lied many times in the name of ELIOR and, when caught out 10 minutes into the meeting, she stormed off. She had the wrong personality for the role, shouting over people, then shouting loudly in the kitchen after she stormed off, before driving away without a word. It is absurd to be telling residents all about bizarre future summer menus, refusing to answer more relevant questions, when there is no chef and no other staff in the kitchen. Two candidates for dining room staff have been messed about; one interview never took place and the other very nice young man was given confusing information, no time, a vague place, he had taken time off from college twice and paid bus fares, all for nothing, though he should be respected for his determination. I wouldn't even want to work for a company who behaved in such an unprofessional way. The bottom line is that we want to know what ELIOR is planning to actually DO? We are in despair. I have personally had to see my GP twice due to weight loss. How do we explain that the catering company in a retirement development is failing to meet even the basic terms of their contract?