LifeStance Health
View company profile →
Billed for being late even though I WASN’T!
I only have had 3 appointments with Lifestance, and here I am already making a negative review. I had a virtual appointment at 10:00am. I was logged in and waiting on time - with screenshots to prove it! The provider never came on. I immediately called to let them know I was there and logged in and informed them of my screenshots. I was told both times”yes, I see you were logged in. You won’t be charged.” Lo and behold, I ended up receiving a bill for being “late” - an $80 charge. I called again, and once again I was told that I would not be charged because the provider marked my appointment as “completed”. But instead of the bill disappearing, my card was charged anyway!!! Do not use LifeStance! They are nothing but scammers taking advantage of those in need.