Michaels Stores
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Grade the Emeryville Store an A++
I recently bought frames at the Emeryville store. Upon entering I was greeted warmly and asked whether I needed help. EVERY employee asked me with enthusiasm if they could help me find something. The store manager was helpful. The cashier I've check out with many times was more than helpful as usual. I had so many frames, that Kennet walked to my car and carefully loaded the frames for me. He encouraged me to submit this evaluation. I have always had fabulous service at the Emeryville store. One reason you do not get reviews is that it takes TOO MUCH WORK to find where to submit one. I first went to your Customer Care link, which wasn't where I could leave a review. I then went to your website and looked at ALL the links for Customer Service. I then googled your website for a customer service link. Your average customer is not going to bother! That's why you're not getting reviews. The Emeryville store is my go to store for frames and art supplies. Service is always outstanding. Staff is wonderful, helpful, knowledgeable, and professional. Kennet is the highlight of my visits!