snoapy

snoapy

Member since Invalid Date
1
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1 out of 5 stars
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Reviews by snoapy

EC

Economy Energy

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1 out of 5 stars

AVOID AVOID AVOID!!!!

Early August I had £110 outstanding on my gas bill. I called to pay it off as I was switching to a new company and was told I couldn’t pay it off right now it would have to come out in my monthly direct debit instead. Paid £110 in my direct debit at the end of August. Received a ‘cancelled payment plan’ letter from EE a couple of days after paying the £110 so I assumed I was no longer a customer with them. How wrong I was.. turns out I was still a customer for gas as they had put a block on my new energy companies attempts to switch. Found out when they took another £110 the next month. I called them to find out what was going on and they were extremely rude about it on the phone. A month later they sent me what should have been a final electric bill but they got their dates and calculations wrong. So if I had paid it I can only assume I’d have received a final final electric bill eventually. I had to call them to suggest that the money they owed me for the gas over payments could be used to pay off the electric. I have put in a request for a refund for the remainder of the gas but I could not be given a time frame as to when that might be processed. Other irritating things happened throughout the year I was with them.. - I stopped receiving text requests for meter readings. - They started calling me to ask for readings instead but were so pushy and rude I assumed it was a scam. - Their ‘forgot password’ Link didn’t work so I was unable to access my account online. -I was told on the phone that their online meter reading system was down so I couldn’t submit readings online anyway. - Another system was down which meant they couldn’t access my account and bill history when talking over the phone. (NEXUM system failure) I’ve been on the phone to them so much I could sing you the hold tune if you asked me to. If I could give them 0 stars I would. Don’t go near them!!