3WM Supplies
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Callous, non existent customer service.
Appalling, non existent customer service, purchased shredder 16/11/22 from this Co via Amazon, was problematic from outset, constantly jamming even with one piece of paper, item has extremely heavy lid which has to be removed every time shredder needs emptying/un-jamming, I have a terminal respiratory illness which has led to severe scarring in my pulmonary arteries which in turn makes me extremely breathless on exertion, after struggling on with this item since purchase I contacted the seller to explain the issues I was experiencing and to ask for their help, their response was "its out of warranty, contact the manufacturer", they were aware of my health condition but their utterly callous response shocked me. I approached Amazon and informed them of this matter and their response was that they will not intervene with a third party seller and that I can pay to return the item via a courier, I am registered as disabled an simply unable to afford the high cost of returning such a heavy item, so, thru no fault of mine, I am stuck with a shredder that has never worked properly, that is unable to be returned as I cannot afford to have to pay to do this and this item is exacerbating my already terminal lung disease, to have a warranty of less than 8 weeks seems utterly ridiculous, avoid this seller.