Coffee Friend
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Order 002866474 Cannot return goods, very poor service
Order 002866474 I bought a kettle from them on 26/01 which I received, however, the plug on it was European which was not stated on the description. I mailed them right away to ask about their returns policy, no response, then completed a returns form, no response so I still don’t know how to return it. It cost me £3.99 to have it delivered and on their returns form it says when they do reply it will cost more than double £9.90 to send it back, explain that? Do not buy electrical appliances from this company they are not selling uk goods and their customer service is appalling and if / when I can return it it’s cost me £14 for a kettle I would not have ordered had it been made clear in the description it had a European plug.