Travelocity
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Even AFTER they know the Airline has cancelled they wait for the customer to contact them.
I have been attempting to get a refund since March 4th, 2020 for a flight that was booked through Travelocity then cancelled by the airline, I have been put on hold for over 7-8 times then when a human actually answers they put me back on hold then hang up on me. The one time I actually got a response they simply said they see the cancellation but they don't know what the "waiver codes" are for my flights, so after she took my number "in case we got disconnected" I got put on hold while she researched them, then after 1 hour and 29 minutes of being on hold they hung up on me. Then I got a BS generic email blast from the Expedia CEO telling me they are working hard trying to resolve problems..., HAHAHA, what a crock! I have been on hold for a total of 9 hours!!! Yes I'm documenting this miserable customer service.