Ocean Estate Agents
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missing home viewing
We had a confirmed appointment for a property viewing , which was explicitly confirmed via an email by the company staff. However, upon our arrival at the property, there was no agent present. After contacting your hotline, we were informed that no booking had been made for us and, furthermore, that the property is already under offer. The key issue is that despite receiving an email confirmation from the company stating the viewing was booked, the staff on the hotline explicitly told us that it was not. This discrepancy resulted in a considerable waste of our time and travel to the location. This incident has left us extremely disappointed with the service provided by Ocean, particularly regarding the lack of clear communication with potential clients.