Thmotorcycles
View company profile →
What an absolute joke!
What an absolute joke! I spent the last two days speaking with this company and expressed a very keen interest in one of their stocked motorbikes. I was in regular contact with Janelle and despite being turned down for finance (glad I was, looking at the interest charges) I advised them that I had been approved for finance elsewhere. I offered to pay a deposit to hold the bike and even left a detailed voicemail message for Terence, the owner, confirming the same, after being told Janelle was not in the office, bike had already been sold that's why! I messaged the company today to say I would travel to them to look at the bike to be told it had been sold and rather rudely advised that sales were on a first come first served basis and that bikes could not be held otherwise half their stock would be on hold! Appalling customer focus and service, I definitely won't be buying my next bike from them, but they won't be bothered because they're so busy selling bikes to other people. It's probably because I'm British and a retired police officer! I messaged Terence and he has stopped responding and can't even be bothered. A response from thmotorcycles.ie suggests that some of my messages this morning were abusive, which is nonesense, I simply expressed my opinion as to how I had been treated. I had offered to put a deposit on the bike rather than expecting it to be 'held' and interest had been shown over 2 consecutive days, staff were fully aware of my interest which included an application for finance, interest couldn't get more serious. And yet despite all of this thmotorcycles went against my wishes and sold the bike to someone else! Underhand and very unprofessional. I sent in my bank statements without any delay and they were not submitted for an hour, had they been processed sooner I would have been in a more proactive position. Don't make out that I am the one in the wrong.