Brightside Health
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I signed up for Brightside because it…
I signed up for Brightside because it advertised comprehensive mental health care covered by my insurance with $0 copays. Throughout the year, I regularly attended therapy sessions and psychiatric evaluations, assuming I was covered. However, at the end of the year, I received a large stack of bills for six months’ worth of services, totaling thousands of dollars. I was never informed during the year that I was accruing out-of-pocket costs toward my deductible. Brightside’s delayed billing practices denied me the opportunity to budget or adjust my care, creating significant financial strain. While their customer service acknowledged the issue and offered a payment plan, this doesn’t address the core problem of delayed and non-transparent billing. I hope Brightside will contact me directly to work toward a fair resolution, including reconsidering the charges. I would appreciate a clear response and concrete steps to address these concerns.