Payoneer
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Security Risks To My Account - No Support
I had a very bad experience with this company, which ultimately led me to close my account. I noticed a duplication in the documents I was asked to complete. After calling the company, I was casually informed that there was a second account (not mine) linked to my Payoneer account. Support spoke casually and showed no sense of urgency or concern about the security breach. I specifically asked for the security department and asked to speak to someone who could help. I had concerns that sources were added to my account without my authorisation. I asked them to remove the sources, and support said they could only remove one. Support was rude, unhelpful, and unable to complete my requests to remove connections to my account I did not authorise. Over an hour on the phone, stressing how serious unauthorised use of my account was, I said if they were unable to remove the connections, I would have had to close the account. After the agent declined to remove the connections, only begrudgingly going as far as to remove 1 of the connections I was concerned about, I had no choice but to delete my account due to the security risks posed to me. As discussed on the phone, I am leaving a review to share my experience, as security with any financial product should be taken seriously, and in this case, the unauthorised access of my account was not, which is highly concerning and a huge red flag which has caused me to cease any further business with Payoneer.