CEX.IO
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Cex now asking me for my transaction history from every wallet and exchange i have even transactions not linked to cex
This is insane. I have been with cex for years and have been able to deposit with no problem. I have recently decided to sell my crypto and liquidate. I am fully verified by the way. I tried to withdraw fiat which they declined. I then tried to convert it to bitcoin and xrp to withdraw into my private wallet which they blocked. I then receive an email stating they need extra information about me. They specifically ask me about a wallet and a transaction and to prove it's mine. They then asked me why I show my ip address in different places (I travel for work). Then an picture of me my passport and a sheet of paper that says I am a cex.io member and the date. They also ask me for a full transaction history of my exodus wallet. I comply and send everything. To my surprise I get another email. They need more information, now they are asking me about transactions from my exodus wallet fromm5 years ago to different addresses outside of cex and asking me who it was for and why. They also now want a complete transaction history of every exchange and wallet address I own. None of this has anything to do with their platform or is even linked to their platform. They are saying they need this to confirm what? Why do they need to see my other wallets or exchanges if they never had transactions to their exchange? My funds are frozen and they will not let me withdraw. They are stealing my funds which I need. We are moving and this money was for our move. This is insane ****UPDATE It has been two weeks since I tried to withdraw my assets. After multiple emails back and forth I was told my case has now been forwarded to review. I still can not withdraw, it's been in review for two full days now New update my funds have been released. The process took about 10 days and they verified everything double, triple but funds have been released.