Macros
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No delivery, no refund, no response to my enquries
All of the 1-star reviews of this company are legit. Please do not assume that they are exaggerated, or that it's an isolated experience and won't happen to you. I currently have 2 orders with them that never arrived. They have no customer service number or chat, you can only send an email or fill out and online form. It's been days and they never responded to emails and support forms, and nor has the food ever arrived. I've send follow up messages saying that it's easier at this point just to refund me, but still no response, no food and no money back. To make it worse, any order you place gets automatically turned into an ongoing subscription (without actually making you aware). They will debit you again automatically. I only realised this automatically on my account when I went in trying to find out where my order was. As there is no customer service, I spent ages trying to figure out how to cancel the subscription - the instructions they had in the FAQ didn't actually match what you have to do. I finally figured out how to do it but it was confusing and tedious. I literally had to go into every single individual meal and click through multiple screens for each one before it confirmed it was cancelled for that ONE meal, then I had to do the same for every single other one - took me over 20 mins and that wasn't even including the time I wasted trying to figure out how to contact them and sifting through their inadequate FAQ/instructions. I have no idea if I will ever get my money back. The level of service (i.e. non existent) is completely unacceptable. I strongly caution anyone from making any payment to this company as you quite likely won't receive anything, any refund, or even any response. It really is as bad as everyone is saying.