Anglian Water
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Awful customer service, absolutely zero care or compassion
One of the sewage pipes running underneath our garden has burst and flooded our garden with waste from the entire street, we rang up Anglian Water on the Saturday evening and told them that we had an emergency, they ensured us that we were a high priority case and that they would send someone out ASAP to fix this issue, it’s now been two days and we’ve had the bare minimum response from the company - we’re unable to shower, wash our clothes or use the bathroom and the company keeps delaying their response and keeping minimal contact (we have to keep calling them) the sewage in our garden has gotten worse and I’m worrying about the well-being of my pets and the structural integrity of this property, the latest excuse from this company was “pollution”, they don’t seem to care that this is a huge environmental hazard, we will be seeking legal action once this has been dealt with.