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I made a trip to New Orleans-Memphis-Nashville. For the most part it was great apart from Memphis. I trusted the team to know about the various locations however my hotel was 12 miles from downtown Memphis, only way of getting back into town was a bus (2 hours) or taxi $45 each way. It could be that the onus was on me to check the finer details and I imagine that most people would, but I put myself in the hand of the company as they also booked the various transfers. The hotel that had been booked in Memphis was a Holiday Inn and there was in fact a Holiday Inn downtown. To give them the benefit of doubt, this may have been an oversight.