BL
Blue Ridge Mountain Rentals
View company profile →
We are profoundly disappointed with our…
We are profoundly disappointed with our recent trip. Upon returning home after skiing, we discovered that the keypad on our door was malfunctioning. It was only slightly after 5 pm when we contacted the after-hours service, who attempted every possible code but were unsuccessful. The local team was unavailable for two hours, and the after-service line was located overseas. Consequently, we were locked out of our home for over two hours in freezing temperatures. We have requested that the property manager contact us after our trip, but we have yet to receive any response.