Samsungtradeinoffer
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Samsung device trade in MTR Group scam
I traded in my perfectly good Z Flip 3 for the Z Flip 4, returned using the strong Z Flip 4 box in bubble wrap in the pre-paid envelope. I received an email from MTR Group Ltd., who I suppose are sub-contracted to assess trade in devices. They stated that the traded in Z Flip 3 had an LCD 'bleed' accompanied by the worst distant, tiny, blurred image ever. No proof it was my device at all. It was perfect when dispatched and in a strong Z Flip 4 box for protection. MTR Group Ltd. demanded I pay an additional £150 in order to complete my trade-in, which like an idiot I did. This was before I saw all the similarly unhappy Samsung customers on Trustpilot. I have now learned my lesson, do not give these people your perfectly good device for peanuts. I basically gave my old phone away. At least take pictures of your old device as evidence before posting. I hope Oppo won't be this cynical when I move to their flip phone next. Order No. 1173824. Samsung have come back to me and escalated the issue/complaint, outcome pending.