Space Dental
Read all reviews for Space Dental →
I never ever write reviews
I never ever write reviews, especially not negative ones, but my experience with space dental has been TERRIBLE. Initially I enquired via Instagram on one of their posts and expressed my interest in composite bonding, I wanted to know about the procedure and price range etc. Thereafter I was constantly bombarded multiple times a day with phone calls, messages and emails, so after a few weeks I caved and booked a consultation- All the staff there were really helpful, really polite and friendly at my initial consultation so I decided to book the treatment and paid for everything in full on the day, this was a BIG BIG mistake. A few days later I sent a message requesting an itemised receipt to show a break down of what I’d paid for and what treatments where going to be taking place etc, I received a reply 4 days later saying that because I hadn’t had any of my treatments I wasn’t allowed a copy of my receipt, (this was utter nonsense and after speaking to someone else who works at space dental they told me this was nonsense and it was a mistake on their behalf, but nobody messaged or rang to apologise to me) my messages to space dental questioning this response were ignored. I had my second appointment with the hygienist booked in but unfortunately due to there being an accident on the road on the way there I messaged to say I was going to be too late to get there, I apologised and asked to reschedule, I received a very patronising snotty message offering a 30 minute delayed appointment which I still wouldn’t have been able to get too, and it also said I had to pay a ‘fine’ of £120 for missing my appointment as I hadn’t ’complied’ with the policy, I was spoken too in these messages like a naughty primary school student, BUT nevertheless I apologised for missing my appointment as I know it’s inconvenient for them but the situation was out of my hands, also I was totally unaware there would be a charge for missing an appointment, I was then met with further snotty messages saying that it’s made ‘prevalent’ upon receiving my treatment plan, which was funny as I’d never received my treatment plan, I hadn’t received anything from space dental other than a digital receipt just stating the amount I had paid as I ‘wasn’t allowed’ as said previously, Furthermore I was told I wasn’t allowed to book any further appointments until the fine had been paid. This left a bad taste in my mouth but I offered to pay the charge to be able to rebook my appointment, this message was ignored and I was left for THREE WEEKS, them having all my money and offering no correspondence from anyone. Obviously after all this mistreatment I decided I didn’t want to proceed with my treatment and was referred to a lady in management, I believe, so I could get a refund, or come to a better arrangement, this was also a useless service as I made arrangements to have a follow up call with her, she was over an hour late on the agreed time in ringing me so I became busy and couldn’t take the call, she left a message to say she would contact me the next day to check in with me, shock horror, she didn’t.. and then left it for over a week until I had to rang up myself to speak to someone to request my money back. I’ve finally received a refund but not before the owner of the business Dr Affan, in my opinion, basically offered me hush money to continue my journey with them, he stated he would ‘review the prices’ this was highly insulting as I explained to him it was never about the money, I was more than happy to pay how much I paid, it was about the service I received, and guess what.. not even the owner of the business personally replied to my message, so that just goes to show what kind of place this is.. I’m really disappointed with this business as they’ve acted so unprofessional, rude, patronising, lazy and haven’t apologised to me once for the misinformation and mistakes they’ve made, it seems that this place only care about getting your money and once they have, they make very minimal effort to follow up with you, I feel they don’t care about you as a patient and the service they provide or their attitude towards you, once you have paid they will not go out of their way to provide care and support for you, the way I was spoken too was beyond a joke and I genuinely haven’t experienced this level of unprofessional behaviour before.