Marriott Vacation Club
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Consumer Affairs Marriott
We hope that people read about our experience with Marriott before spending a dime on them. Our experience has been underwhelming. A lot of promises were made, but those promises were a part of the scam! From the ability to use our timeshare for rental income, to the affordability of this venture, everything that was a promised benefit turned out to be all lies! This all began in August of 2022 while staying at the Steamboat Springs Sheraton Resort. Upon checking in, we were told we were required to attend an owner’s update. At this presentation we were told by the salesman that Marriott Vacation Club and Vistana had merged, and this merger enabled us to join Marriott Vacation Club at an executive level. We had no intent of upgrading/purchasing anything, but the salesman wouldn’t take no for an answer and continued to pour on the pressure. We asked for time to think over the offer, but he insisted that we had to make a decision immediately. Our salesman told us we could rent out the timeshare at peak occupancy times, which would offset the costs of the timeshare. A second salesman told us that we were investing in real estate with all the same benefits that a real estate investment brings. When we raised our concern about the 12% interest rate, they said we could easily refinance our mortgage with our bank, making the entire transaction affordable. To date, we haven’t been able to refinance our mortgage. We can’t find a bank that refinances timeshares. It has been well over a year, and we haven’t been able to refinance OR utilize our Marriott Vacation Club benefits. There has never been availability at the locations we were looking at, and this problem occurred again when we were trying to rent out our timeshare. Availability and earning rental income were the two factors that influenced our decision to buy, and they were just falsehoods peddled by the shady Marriott salesmen to convince us to buy.