Intrepid Travel
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Totally Inflexible
I booked a once in a lifetime trip to see Gorillas with my daughter several years ago now, with Intrepid. I payed around £6,000 in total. My daughter was then living in South Africa and unfortunately contracted malaria, about 4 weeks before we were due to start our tour. Luckily she fully recovered but we were unable to make the tour. Despite contacting Intrepid numerous times, they were totally inflexible about changing our tour dates or refunding ANY of the money. We let them know immediately when she became ill but they were adamant there was nothing they could or would do. They told me to claim on my insurance. Because I'd paid for my daughter's tour too, my insurance would only refund my tour. I basically lost £3,000 by booking with Intrepid and would consequently never book with them again.