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ColinBrown

ColinBrown

Member since Invalid Date
3
Reviews
2.0
2 out of 5 stars
Average rating

Reviews by ColinBrown

OC

Octopus Electric Vehicles

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2 out of 5 stars

Sucking the fun out of getting a new car

Like a bucket airline, cheap price but don’t expect any good service or effort to make anything easy for you. Each step of the ordering process is geared solely for the convenience of Octupus, clearly none of the management are customers of their own offering or have tried secretly raising an order to find out how they are spoken to with constant demands of do this quickly or your order will be delayed, do this by 12 noon or your agreed delivery will be cancelled, etc.

EU

Europcar UK

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1 out of 5 stars

Take it or leave it, next time I’ll leave it

Booked Mercedes A class arrived to find didn’t have so getting ‘free upgrade’ to …. a Nissan? Queried to be told I was getting bigger car, an SUV, so it was an upgrade. Advised it was just me so didn’t want an SUV as driving 500 miles would rather the premium brand for comfort. Told they had other Mercedes but they don’t give them for one way rentals (charged extra £78 for one way) so it was take the Nissan or nothing. In addition to drivers licence, DVLA share code and credit card all which was expected, I was then required to provide a passport (provided UK licence) and then told they would do a credit check - don’t know if checking for bankruptcy, CCJ or credit limit to value of vehicle? Won’t be using Europcar again Surprising reply from Europcar telling me to contact them using the link which is just their generic raise a question page. Clearly not interested.