iQ Student Accommodation
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Do not move here
(IQ KINGSTON)Don't be fooled by the initially modern interior, please bare in my mind my regular room and shared kitchen cost me nearly £10,000 -hence my disgrace. Dirty room when I moved in. Dated bathroom design (a wet room the size of a cupboard that floods when you use the shower because its a curtain not a door). Cold water or no water pressure. Nightmare neighbours who smoke in their room and my complaints about this were initially ignored. Horrifically dirty shared kitchen and only 2 of my 7 neighbours even spoke English so this made communicating about the mess hard. This resulted in living around up to 8 full dirty bin bags, clogged up sinks, oil on surfaces and stagnant water in the fridge. IQ's weekly "kitchen inspections", somehow missed this filth until my numerous complaints finally made them look at it. The staff were either lovely or looked straight through me. I was once harassed until I cried, when I had only just moved in, as my student finance had not come yet, and they were demanding money I had not yet had. Washing machines always full in the day so I had to do my washing at 7;30am. The gym had barely any equipment - only cardio and arms. Thankfully I didn't have to pay my last instalment due to COVID-19, however this was only after 2 emails which were ignored. Then, I was only given 8 days to empty my room (during lockdown), which meant breaking lockdown guidelines to collect my things. They gave my £250 deposit to a 3rd party website, which was hard to get back - I'm sure this was buried in the small print and I now realise I should have read more thoroughly after dealing with a dodgy company. Also note, that they say the site has 24/7 security and someone is always there. This is incorrect, my card didn't work to get into the building one Sunday evening, about 7pm and no one was there to let me in. I rang the bell to the building, and despite the lights being on, it was empty, so I stood in the rain until a resident opened the doors. The social area and social events, are all LIES. Do not move here if you want to make friends. No one uses the social spaces and no one talks. There is a permanently empty subbuteo table in reception. My room, although having a thames view, also overlooks a car park with metal gates, which begin rattling and being noisy at about 8, so don't expect a lie in. I would like to add the head manager Samuel, has been a star, and the only person who seems to care in the whole company, alas he was only here every so often and was only in the picture at the end of my stay. The maintenance man, Matthew was also lovely.