EWT Water
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Terrible customer service
Terrible customer service, i have been a customer for 10years. After my service my machine is now starting to have problems. It seemed like the engineer was more interested in selling me a new machine. They’ve changed the salt bags as they have supposedly been taken over by Harvey's however before they used to say to only use the salt they sell but now the salt is completely different. Ive been having issues with my water pressure after putting in the salt, i have contacted them several times, some times they answer most times they don’t when they call. Engineer was meant to be booked before Christmas. Nothing was done, rebooked a visit in January which i have no notification for, only when i chased them they said they booked in. They came 3hours earlier than the scheduled time slot, never called me as i was out. Still waiting for someone to come back. Its shocking and disappointing, the services aren’t cheap i would expect to maintain good customer service with a product like this. When challenged i get no answers, they just avoid the questions. I would stay clear!!!