Don's Footwear
View company profile →
Shoes are agony, Don is impertinent, only half corrects mistakes
Allan (Don) was very friendly when taking the order and offered to not charge for vegan (as materials are cheaper this is perhaps not surprising)- and sent pictures of a couple of stages during making. He then sent the wrong shoes- anyone can make a mistake. He asked me to send on the wrong shoes to the intended recipient (which took up a lot my time) but offered a discount on next purchase rather than covering the postage. He did eventually send the right shoes (which are agony to wear- see below) after taking along time to reply to emails (I hade to email twice, he was very quick when taking the order) but using a different courier who charged customs tax of about £35. Allan refused to refund this as a) he can't make paypal payments or have a UK bank account to do transfer so would offer discount on next purchase- he eventually realised he could do a bank transfer as refunded some of the owed postage and tax b) doesn't pay for destination local tax- even though postage was meant to be included and the first pair of wrong shoes arrived without customs tax because he says he used a different courier who includes it in the postage charge c) he was impertinent enough to say that to pay the tax would be like paying me to wear the shoes d) said it wasn't his fault but brexit- although sent and arrived before the end of 2020 so we hadn't left the EU yet e) it would be like me walking into his shop in Thailand and walking out without paying for them. He eventually sent half the owed money including the postage I paid sending the wrong shoes on. He did say a bad review might ruin his business which I expect he's worked very hard to build, so I thought long and hard and exchanged many emails before deciding to write this review- maybe it's not his responsibility to pay custom tax? But it seems to me that I had to pay it because of a mistake he made- I'll let the reader be the judge. More problematic is that the shoes are agony- I've followed his advice of stretching the material with a spoon or knife and am now trying a wooden shoe stretcher- not sure yet how it will turn out- they were very expensive so I'm determined to make them wearable-