Travelocity
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Do not book with Travelocity
Do not book with Travelocity! I purchased two flight tickets with Travelocity including cancellation protection ($638.00). When we missed our flights, I tried to call them back to cancel our flights. During my initial call, I was able to speak to a representative. When I explained my situation, he said, "You already lost your money"then he hung up. When I called back for three days, I have no answer at all. I filed a claim online however I have not received a confirmation or a response. This isn't okay at times like this especially during Covid 19, the agency gained our money without any services provided. We paid extra to ensure that we get our money back in case of emergency because things happened that are out of our control. This agency should be sued.