ParcelABC - courier service
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When it's too good to be true, it's because it is.
A very short summary: They hired UPS, who then broke the boxes and some of the content. I made the relevant claim and submitted the lists and invoices they asked. I was then left out of everything, nothing was never really updated. UPS and Parcel chatted amongst them, and never really bothered to update me on anything. When I asked about news, I was made to feel that I was being a nuisance. This was February 2023. It is over 5 months later, I have since involved a lawyer and neither UPS nor Pacel have bothered to communicate with me, to update me on the status of my claim. In response to your answer: that information is what I got after I had to play the middle person between UPS and you, because all of a sudden, I got told that the claim had not been made in the timeframe UPS arbitrarily decided and sent a very angry email. I would have loved to have had this conversation over the phone, but alas, it does not work. You had already asked me for my bank information and this point, and had subtly implied that the compensation would be paid out. This Appeal you talk of has been, supposedly, done sometime between mid may and mid June, but I wouldn't know, since an entire month went by without this being informed. If I had not been sending emails, you would have not given me any of this information. It's be that has to be running after you, which makes me suspicious of the reason why you don't freely give this information up and keep your customers in the loop. Edit 2: The appeal was rejected and ParceABC has washed their hands off of it. They are trying to blame me now for "improper packaging" and said that the Terms and Conditions state that without paying extra for the insurance I get a payout of 25 Euros. The T&C are vague on this, as they make it look like there is compensation in case of damage to an amount not exceeding the payment made by me. Without the extra insurance. Just a bunch of scammers.